All players who qualified for Day 2 of the Arena Open should now properly see the token on their account (top right of the screen, by the Wildcard tracker and in-game currencies). If you are still experiencing issues, please contact customer service, using the Qualifier Weekend / Arena Open form: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000419612 Thank you!
Posted Sep 11, 2021 - 16:17 UTC
Identified
We have identified the issue and have implemented a fix. We are doing a follow-up deployment to ensure all players that should have received a Day 2 token properly do so.
Posted Sep 11, 2021 - 15:33 UTC
Investigating
We are investigating reports of players who qualified for Day 2 of the Arena Open not receiving the token to enter Day 2 of the event. We will update you with more information when it becomes available.